Returns & Refunds
Simple Returns and Effortless Refunds
At TheCarGuys.pk, we are devoted to ensuring an exceptional shopping experience, be it through our online platform or at our retail outlets. We recognize that there may be instances where a product needs to be returned, and we have designed a transparent and customer-friendly return policy to guarantee your complete satisfaction.
7-Day Return Policy for Online and In-Store Purchases: We provide a generous 7-day return and refund option for any product in saleable condition, regardless of whether the purchase was made online or in-store. Should you find yourself dissatisfied with your purchase, you have the flexibility to initiate a return within 7 days of receiving the product.
Return at Retail Branches: For your convenience, product returns can be made at any of our retail branches, subject to the same terms and conditions as online returns. Our courteous staff at the retail showrooms will assist you through the return process, ensuring a seamless experience.
Conditions for Return: To qualify for a return and refund, the product must meet the following conditions:
The product should be in its original packaging.
It must be in a saleable condition, implying it is unused, undamaged, and free from any wear and tear.
All original tags, labels, and accessories should remain intact.
Return Process for Online Orders: If you made a purchase through our online store, adhere to these simple steps for a smooth return process:
Contact our customer support team: Reach out to our friendly customer support team within 7 days of receiving the product. They will guide you through the return process and address any queries you may have.
Pack the product securely: Once your return request is approved, carefully pack the product in its original packaging to ensure secure transportation.
Arrange for shipment: As part of our return policy, we kindly request customers to bear the shipping costs for returning the product to us.
Quality Check and Refund: After receiving the returned product, our team will conduct a quality check. If the product meets the return conditions, we will process your refund to the original payment method, excluding any shipping charges applied during the initial purchase.
Exclusions: Please note that certain products may not be eligible for return due to hygiene, safety, or other reasons. Additionally, products categorized as "No longer needed" may not be eligible for return.
Your Satisfaction, Our Priority: At TheCarGuys.pk, your satisfaction is our foremost priority. Whether you engage in online shopping or visit our retail outlets, we are committed to providing you with top-quality products and exceptional service. If you encounter any issues with your order, rest assured that our dedicated support team is ready to assist you throughout the return and refund process.
Shop with Confidence: Knowing that we are here to make your shopping experience enjoyable and worry-free. We eagerly anticipate serving you and fulfilling all your automotive accessory needs. Happy shopping!